Ziphawk has a zero tolerance policy for the use of alcohol or drugs by drivers. Upon receipt of a complaint from a passenger or any information suggesting possible use of alcohol or drugs by a driver, Ziphawk immediately suspends the driver from operating on the platform pending an investigation. If the investigation shows the use of alcohol or drugs, Ziphawk permanently disqualifies the individual from being a driver in its digital network. Otherwise, Ziphawk rescinds the suspension and permits the driver to resume operating on the platform. To report a complaint about a Ziphawk driver with whom you were matched and whom you reasonably suspect was under the influence of alcohol or drugs during the course of the ride, please send an email to [email protected] or call us at 1-888-25ZIPHAWK.