Ridesharing and Driver FAQs

Welcome to the future of ridesharing — we are so glad you found us. Ziphawk’s revolutionary ridesharing app makes it easier and more enjoyable for customers to get from A-to-B, and our driver-focused approach makes it convenient and rewarding to work with us.

Keep reading for answers to some of the most frequently asked questions about our ridesharing app, and if you have any further questions about riding or working with us, give us a call toll-free at 1-888-25-ZIPHAWK. Our friendly and knowledgeable support team will be more than happy to assist you.

Rider FAQ

What Safety Measures Are in Place To Ensure I Get Into the Right Car?

While Ziphawk drivers are encouraged to wear Ziphawk-branded apparel, add branded stickers to their vehicles, and use other branded materials to clearly identify their vehicles, this is not a requirement to drive with us. We encourage all users of our rideshare app to always double-check their app to confirm the make, model, color, and license plate of their ride, and we instruct our drivers to comply with all identification requests from passengers.

How Does Ziphawk Screen Its Rideshare Drivers?

In addition to our standard requirements such as being over 21 years of age and having either a year of driving experience (for drivers over 23 years of age) or three years of driving experience (for drivers who are 21 or 22 years of age) in the United States, Ziphawk requires all drivers to:

Provide a valid social security number
Provide written copies of all required licenses and other driving documentation
Own, or have the legal right to operate the vehicle they use for ridesharing services
Prove that their vehicle is in good operating condition and meets all applicable safety standards
Have valid liability insurance that names them for the operation of the vehicle they use for our ridesharing service

Can I Pay For My Ziphawk Ride In Cash?

All Ziphawk rides are seamlessly paid for through the app using a credit or debit card. Our ridesharing app makes it easy to keep your payment information on file and switch between payment methods at any time. Thus, we do not allow cash payments, and your Ziphawk rider should never ask you to pay in cash or use a credit card reader such as a Square reader.

What is Ziphawk’s Policy On Driver Misconduct?

At Ziphawk, the comfort, safety, and enjoyment of our riders is our number one priority. We have a Zero Tolerance Policy for driver misconduct and reserve the right to suspend any driver if misconduct is reported. Reports of unsafe driving, drug and alcohol use, inappropriate behavior, or other violations of Ziphawk’s policies will be thoroughly investigated and resolved appropriately.

Ziphawk, in certain circumstances, may have to adjust or withhold all or a portion of any Charges, including payment for your Rideshare Services or other payment owed to you (except tips) to satisfy any fees or other charges associated with your use of the Ziphawk Platform.

For more information, please read the full Ziphawk Terms Of Use Agreement.

Driver FAQs

How Do You Classify My Working Relationship With Ziphawk?

As our Terms Of Use Agreement clearly states, all drivers on our rideshare platform acknowledge and agree that they are in a direct business relationship with Ziphawk and that the nature of that business relationship is solely that of an independent contractor. From a legal standpoint, this means you are not in an employment relationship with Ziphawk and forgo any authority to bind Ziphawk under the premise of being an employee, agent, or authorized representative of the company.

Do You Provide Branded Apparel or Vehicle Stickers for Drivers?

This will depend on the market you are driving in and the local transportation regulations in your area. If you would like branded apparel, vehicle stickers, or other Ziphawk branded items, feel free to make that request once your driver application is approved.

How Can I Verify a Rider’s Identity?

Since we aren’t there on the street with you, there is no way for Ziphawk to guarantee that each rider or ride organizer is who they claim to be. Thus, it is up to you as a driver to use common sense, a diligent eye, and any pictures and rideshare information at your disposal to determine whether you are picking up the right person. We encourage you to communicate directly with every prospective rider to verify their identity.

How Do I Get Paid For My Rides?

As a Driver, you will receive payments from Organizers for your Rideshare Services subject to the Pricing and Payment Terms of the Terms Of Use Agreement. Ziphawk will collect payments owed to you by Organizers and other third parties as your limited collection agent and you agree that receipt of such payments by Ziphawk satisfies the payer’s obligation to you.