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How can I verify a Ziphawk Driver upon pick-up?

driver's identity, identification, rider

Can I pay in cash for a Ziphawk ride?

The answer is no. Your Ziphawk driver can’t demand that you pay in cash. Also,...
cash, credit card, payments, rider

Is my driver allowed to pick me up with a different car than the one registered on the Ziphawk App?

The answer is no. Ziphawk requires that Drivers will only provide Rideshare Services using the...
car, rider, vehicle

How does Ziphawk select its Drivers?

Ziphawk’s strict vetting process is there to make sure that only the best applicants qualify...
driver, driver selection, requirements, rider

Can Ziphawk terminate or deactivate my account?

Ziphawk may terminate or deactivate your account under certain circumstances: (a) You fall below Ziphawk’s...
account, deactivate, delete account, rider, terminate

Can I terminate or deactivate my Ziphawk Account?

You may terminate or deactivate your Ziphawk Account at any time you wish according to...
account, deactivate, delete account, rider, terminate

What is Ziphawk’s policy on Driver Misconduct?

Ziphawk has a  Zero Tolerance Policy on driver’s misconduct. This means that it reserves the...
driver, inappropriate behavior, misconduct, policy violation, rider, suspension, unsafe driving, violation

What kind of feedback can I give about a driver on the Ziphawk Platform?

Ziphawk allows for formal feedback about a Driver from all Riders, including feedback regarding a...
feedback, rider

What happens if a Rider accidentally causes damage to a Ziphawk vehicle during a ride?

Riders should use a Driver’s vehicle with proper care and respect. Otherwise, your driver is...
additional charges, charges, damage, rider, vehicle damage

What other obligations does my Driver have during a ride?

Your driver must confirm your arrival on the Platform when arriving at the pickup location...
obligations, rider
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